• Introduction

• • At RTGvisas.com (RTG FZE UAE), we are committed to protecting and respecting your privacy.

This Privacy Notice (“Notice”) explains how RTGvisas.com (“RTG,” “we,” or “us”) handle personal information. This Notice applies to any Ontime RTG Global website, product, software, or service that links to it (collectively, our “Services”). Occasionally, a Service will link to a different Privacy Notice that will outline the particular privacy practices of that Service.

We may change this Notice from time to time so please check this page occasionally to ensure that you’re happy with any changes.

This Notice was last updated 2nd April 2021

By using our services, you’re agreeing to be bound by this Notice.

If you have any questions regarding this Privacy Notice or our privacy practices please contact our Data Protection Officer or by writing to:

Group Data Protection Officer
RTG FZE,
Ground Floor,
Mazaya Center, Dubai,
UAE.

• About us - Who are we?

RTGvisas.com is part of RTG FZE Services division. RTGvisas is established to simplify the process of Visas and Immigration services in Dubai by being one stop shop for all Visas and Immigration services. RTG acts as a Data Processor and the respective Government Offices and Consulates/Embassies are the Data Controllers.

• How do we collect information about you?

We obtain information about you when you use our website or use our services, for example, when you apply for a Visas and Immigration service.

• What type of information is collected from you?

We only collect the information that is required by the Government authorities in order to submit the application or provide a requested service.

Some examples of the types of data that may be collected:

Personal data: Such as, name, national identity number, nationality, gender, details of your travel document (e.g. passport or ID), email address, telephone number and postal address, place & date of birth.

Sensitive Personal data: Religion, marital status, Photographs

Third persons: Children, parents name, spouse name, employers’ details, someone who gives a personal reference, residence address.

Communication data: Contact details, emails, mobile phone number.

Payment’s data: Payment card details, bank account details.

Electronic media data: website cookies (see below).

This list is not exhaustive and varies depending on the particular service and the services you request from us.

If you want to know exactly what personal information will be collected for your requested service, please contact our Data Protection Officer

 

How is your information used?

RTG will only use your personal information for the specific application process.

We may use your information to:

• • Book an appointment with any Government authorities or Embassies or Consulates as requested by you;
  • To assist you in your Visas and Immigration service application;
  • To validate who you say you are;
  • To enable you to track the progress of your application;
  • To provide you with additional services that you request;
  • To seek your views or comments on the services we provide;
  • With your permission, to send you communications which you have requested and that may be of interest to you.

• How long do we hold on to your data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation). We will hold your personal information on our systems only for the minimum time as is necessary for the relevant activity as mandated

Any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure process within thirty (30) days of your application process is completed.

 

• Who has access to your information?

We will not disclose your personal information to third parties without your consent. We may share your personal information with companies belonging to RTG where it is necessary for the processing of your requests or to deliver an additional service you have requested.

We will not share your information with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by updating your account preferences on-line where applicable.

• Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf .However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the RTG network for them to use for their own direct marketing purposes, unless you have given us permission to do so.

• Third Party Product Providers we work in association with

We work closely with a small number of third-party product providers to bring you a range of quality and reliable services designed to bring you the best application process experience. These third-party service providers will share your information with us which we will use in accordance with this Privacy Notice.

 

• Your choices

You have the right to withdraw your consent that you gave us previously for processing your data. However, if you do, we cannot continue to process your application.

• Your rights

You have certain rights under the law with regards to how your personal information is processed. These rights are:

• • The right to be informed how your personal information is being used.
  • The right of access to your personal information.
  • The right to rectification if your personal information is incorrect.
  • The right to erasure your personal information. (Where the law permits this)
  • The right to restrict processing of your personal information
  • The right to data portability.
  • The right to object to how your personal information is used.
  • Rights in relation to automated decision making and profiling.
  • The right to withdraw your consent

If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed then you have the right to complain.

You can complain to our Data Protection Officer, or directly to the or the Data Protection Authority in your country, outlining how you think your rights may have been impacted by the data processing performed by RTG.

• How you can access and update your information?

You have the right to ask for a copy of the information RTG holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

The accuracy of your information is important to us. In some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors.

If you want a copy of the information we hold about you, or if you change email address, or any of the other information we hold is inaccurate or out of date, please submit and write to us at our local office shown at the beginning of this privacy notice, or email our DPO

• Security precautions in place to protect against the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. On our websites when you are on a secure page, a lock icon will appear on the in the address bar of most web browsers. This means the transfer of information from your browser to our webservers is encrypted to keep it safe.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our very best efforts to ensure its security on our systems.

 

• Use of 'cookies'

Like many other websites, the RTG website uses cookies. 'Cookies' are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical information about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferred language. This helps us to improve our website and deliver a better more personalized service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Notice. Turning cookies off may result in a loss of functionality when using our website.

• Links to other websites

Our website may contain links to other websites run by other organizations. This privacy Notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.

• Social Media networks

Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.

• Contact us

We understand that you may have questions about this Statement or our privacy practices. Please feel free to contact us in one of the following ways:

Ontime RTG’s Group Data Protection Officer:

Email: dpo@rtgvisas.com

Address:

Data Protection Officer
Ground Floor,
Mazaya Center,
Dubai, UAE.